Got questions? Read on to find the answers to our frequently asked questions.

How is Identity Watch different to what my bank does?

We look out for your whole identity details – like credit cards, bank accounts, passports, drivers licences, phone numbers and email addresses – not your transactions. While your bank or credit card company may do a great job of letting you know that your account has been used overseas or for an excessive number of transactions, they do not actively search for all your details to see if they are popping up in online forums where they shouldn’t. We do. (All. The. Time.) The second we see your details appearing in forums where personal information is know to be illegally traded, we let you know. Neat, huh?


What is the difference between Credit Alerts and Identity Watch Alerts? 

Credit Alerts tell you if changes have happened to your credit report. Say, for example, someone tries to apply for credit in your name. Identity Watch continually monitors online forums where personal information is known to be illegally traded (yep, it’s as creepy and dingy as it sounds). That includes your phone numbers, email addresses, passports and credit card numbers online. You name it, crooks are after it. We’ll alert you the moment we find your information compromised, and help you stop any further damage from happening.


What is Identity theft?

It’s a type of fraud which involves stealing money or gaining other benefits (maybe a mortgage, a passport or a new phone account) by pretending to be someone else. Identity theft happens in a new way every day – from somebody using your credit card details illegally … to having your entire identity assumed by another person in order to open bank accounts, take out loans and conducting illegal business under your name. Sounds awful, doesn’t it? Best if it’s stopped in its tracks …


What should I do if I get an Identity Watch alert?

Don’t panic, we’re with you. Log on to the secure members portal and go to the ALERTS tab. We will provide you with the information we have about what has been found to be compromised, with advice on what to do next.

Or just contact us. We are here to help, and at a time like this, we want to help you more than ever. Corny perhaps, but true. At Veda, we’re on a mission to empower people like you – and one of the ways we do this is by helping to protect your identity if it’s compromised.


Does my bank get notified if I get an Identity Watch alert?

In a word – no.  Only you will receive an email alert. You then have to log on to your portal – see what’s happening – and start planning your next steps. If you want to take more proactive action, our 24/7 call centre can take action on any compromised registered cards, phone numbers or passports. This is a different product to Identity Watch, it’s called Secure Sentinel, but it’s all part of the same family. Just register for it here if this interests you.


How long does it take once I have entered my details for them to be monitored?

Once you have registered the personal  information you would like monitored by Identity Watch it takes 12–24 hours for us to carry out the initial scan.

We’ll send you an email after the first scan is done and let you know what we found.


How often do my details get monitored?

Your details are monitored 24/7. That means now. And now. And now … get the picture? If any information is found to be compromised we will send an alert straight away.


Can I pay to monitor more items as part of my Identity Watch service?

Yep. If you are on the Gold plan (which covers 15 items) you can upgrade to the Platinum plan to get up to 26 items covered.


How often will I receive Identity Watch alerts?

Beyond our welcome email – you will only receive an alert if your data is being compromised (read: found being traded illegally in online forums). We don’t know when crooks will be acting. That’s why we watch everything all the time. So leave the stressing to us, and we will look after you.


How will I receive an alert?

Via email. We will never put your personal details in the email – it will just be an alert asking you to quickly log in and see what is going on. And then we can work together on ways to stop your identity being compromised any further.